NABFINS Recruitment 2025: Apply Online for 188 Customer Service Officer Vacancies – Salary, Eligibility & Full Details
NABFINS Recruitment 2025: This is a massive opportunity for graduates looking for a stable career in the banking and microfinance sector. NABFINS Limited, a subsidiary of the prestigious NABARD (National Bank for Agriculture and Rural Development), has released a recruitment notification for the year 2025. The organization is inviting applications from eligible Indian citizens to fill 188 vacancies for the posts of Customer Service Officer (CSO), Customer Service Executive (CSE), and Branch Head.
This recruitment drive focuses on multiple states including Telangana, Andhra Pradesh, Karnataka, Tamil Nadu, and Kerala. If you have a degree and possess good communication skills, this is your chance to join a reputed financial institution with a good salary package. The best part? There is No Application Fee for any candidate. Read this article completely to understand the eligibility, job profile, selection process, and step-by-step application method.
State-Wise Vacancy Details
NABFINS has released a total of 188 vacancies distributed across various southern states. Candidates are encouraged to apply for vacancies in their home state to leverage their local language skills.
| State Name | Target Districts | No. of Vacancies |
|---|---|---|
| Telangana | Hyderabad, Warangal, Nizamabad | 38 Posts |
| Andhra Pradesh | Vijayawada, Guntur, Vizag | 35 Posts |
| Karnataka | Bengaluru, Mysuru, Hassan | 45 Posts |
| Tamil Nadu | Chennai, Coimbatore, Salem | 40 Posts |
| Kerala | Ernakulam, Thrissur, Kozhikode | 30 Posts |
| Total Vacancies | 188 Posts | |
Job Profile & Responsibilities
Before applying, it is crucial to understand the nature of the job. A Customer Service Officer (CSO) in NABFINS plays a vital role in connecting the institution with rural and semi-urban customers. This is not strictly a desk job; it involves field interaction.
- Customer Identification: Identifying potential customers and forming Self Help Groups (SHGs) or Joint Liability Groups (JLGs).
- Loan Processing: Explaining loan products to customers, collecting necessary documents, and assisting in the loan application process.
- Recovery & Collection: Ensuring timely collection of EMI installments from the borrower groups and maintaining a healthy recovery rate.
- Relationship Management: Building strong rapport with customers to ensure retention and cross-selling of other financial products.
- Reporting: submitting daily fieldwork reports to the Branch Head regarding collections and new leads.
Eligibility Criteria
Candidates must ensure they meet the specific eligibility requirements set by NABFINS before submitting their applications.
1. Educational Qualification:
- Candidates must possess a Bachelor’s Degree (Graduation) in any discipline from a recognized University or Institute.
- Graduates from Commerce, Management, or Agriculture backgrounds (B.Com, BBA, B.Sc Agri) will be given preference.
- Basic proficiency in computers (MS Office) is required.
- Language: Fluency in the local language of the state you are applying for is mandatory.
2. Age Limit (As on 01.11.2025):
- Minimum Age: 21 Years
- Maximum Age: 35 Years
- Age relaxation may be applicable for experienced candidates as per company norms.
3. Experience:
- While Freshers can apply, candidates with 1-2 years of experience in Microfinance Institutions (MFI), NGOs, or Banking Sales will be preferred.
- A valid driving license and a two-wheeler are often added advantages for this role.
Salary Structure (Pay Scale)
Selected candidates will receive a competitive salary package along with performance-based incentives and other allowances such as travel and mobile reimbursement.
| Post Name | Monthly Salary (Approx.) |
|---|---|
| Customer Service Officer (CSO) | Rs. 25,000 – 30,000/- |
| Customer Service Executive (CSE) | Rs. 20,000 – 25,000/- |
| Branch Head (BH) | Rs. 35,000 – 45,000/- |
Selection Process
The selection procedure for NABFINS is straightforward but competitive. It ensures that only the most dedicated candidates are chosen. The process involves:
| Stage | Description | Remarks |
|---|---|---|
| 1. Screening | Applications are screened based on age, qualification, and location. | Elimination Stage |
| 2. Personal Interview | Assessing communication skills, job knowledge, and attitude. | Main Selection Criteria |
| 3. Field Verification | A practical assessment or background check to ensure suitability for field work. | Final Confirmation |
Expected Syllabus / Interview Topics
Since the selection is primarily based on an interview, candidates should prepare the following topics to ensure success. Being well-prepared for these areas will significantly increase your chances:
- Microfinance Knowledge: Understand what SHGs (Self Help Groups) and JLGs are. Read about NABARD's role in rural development.
- Banking Basics: Basic terms like KYC (Know Your Customer), Interest Rates, EMI calculation, and Digital Banking.
- Situational Questions: "How would you handle a customer who refuses to pay an installment?" or "How will you convince a rural woman to take a loan for business?"
- General Awareness: Basic knowledge about the geography and economy of your local district.
- Mathematics: Simple interest calculations and percentage problems may be asked to test your numerical ability.
How to Apply Online (Step-by-Step)
The application process is entirely online. Follow these simple steps to apply successfully without errors:
- Visit the official website of NABFINS at www.nabfins.org.
- Navigate to the "Careers" section in the menu bar.
- Look for the notification titled "Recruitment of Customer Service Officer 2025".
- Click on the "Apply Online" link.
- Fill in the required details such as Name, Date of Birth, Education, and Address carefully.
- Upload your Resume/CV and a recent passport-sized photograph.
- Submit the form. Since there is No Application Fee, your process ends here.
- Take a printout or screenshot of the confirmation page for future reference.
Important Dates
| Event | Date |
|---|---|
| Notification Release Date | 15 November 2025 |
| Online Application Starts | 17 November 2025 |
| Last Date to Apply | 28 November 2025 |
| Interview Schedule | December 2025 / January 2026 |
Frequently Asked Questions (FAQs)
Q1. Is there any application fee for SC/ST candidates?
Ans: No, there is no application fee for any category (General, OBC, SC, ST, or Women). It is free for all.
Q2. Can final year students apply?
Ans: No, the notification usually requires candidates to have completed their graduation at the time of application.
Q3. Is this a permanent government job?
Ans: NABFINS is a subsidiary of NABARD. While it is not a direct central government job, it is a highly secure permanent job in a reputed Public Sector institution.
Q4. What is the posting location?
Ans: Candidates are generally posted in their home districts or nearby districts within the state they applied for.
Q5. What is the work culture like?
Ans: The role is field-oriented. It requires traveling within the district to meet customers. It is ideal for those who enjoy public interaction and dislike sitting in an office all day.
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